CAREERS AT LAB
EXTRAORDINARY TOGETHER
LAB is a digital experience agency that uses a deep understanding of human behaviour to build brilliant websites and apps for leisure and tourism brands.
We put people at the heart of every decision. If you are curious, thoughtful, and want to solve real problems in a supportive team that respects your boundaries and celebrates shared success, you will feel right at home here.
OUR CULTURE
At LAB, our culture is fuelled by curiosity. We aren't just a team; we are a group of curious minds who love to ask the big questions, challenge the status quo, and push the boundaries of what is possible.
We know that success is never a solo sport, which is why we operate in a high-trust environment that always puts people first. This shared culture of support and collaboration is what makes us who we are, drawing in people who want the freedom to make a real difference and win together.
OUR VALUES
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People First. Always.
We put people at the heart of every decision because our agency strength reflects our collective health. We lead with empathy, transparency, and trust so everyone is treated with dignity.
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Growth Fuelled by Curiosity
We don't just accept the brief; we interrogate it to turn insights into impact. We embrace a growth mindset, continuously learning and inspiring each other to reach higher.
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We Win Together
Success is never a solo sport; it is a shared victory we achieve as one. We balance individual autonomy with deep collaboration to produce amazing work that delivers real results.
Our jobs
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PERKS
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Health & Wellbeing
Wellbeing is part of who we are, with weekly drop-ins, Mental Health First Aiders, our Breakfast Club, and support for endometriosis.
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Training & Development
We support growth through training, coaching, Lunch & Learns, specialist courses, and leadership development.
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Recognition & Awards
We celebrate our people through Star of the Month, Length of Service milestones, and annual awards recognising great work.
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Paid Charity/Fundraising Time
We offer paid volunteering and fundraising hours so you can support the causes that matter to you.
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Regular Team Outings
We value connection, with regular team outings, celebrations, and social events that bring everyone together.
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Hybrid Working
We offer flexible hybrid working, blending office collaboration with remote days to suit your lifestyle and productivity.
BENEFITS
Optional 4-Day Week. Flexible, compressed hours. Who doesn’t want a bank holiday weekend every week?
Private healthcare with Vitality. More than just healthcare
Holiday. 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and New Year
20 days sick days paid each year. Time off paid to recover from illness
Pension. We match 3% of your monthly pension contributions
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LAB is my first job in the agency world, so I expected things to be fast-paced and full-on. From day one, the team have made me feel supported, with no question too big or too small. What stands out most is the people-first culture. Everyone genuinely cares about each other and our clients, always going the extra mile to achieve the best results. I'm proud to be part of such an amazing team and love seeing everyone thrive.
Jack Rhys-Brown
Client Growth Manager
DIVERSITY AND INCLUSION
Diversity and inclusion are at the heart of what we value as an organisation. LAB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.